1. Data controller
Sole Trade Srl Unipersonale, Via Paludicella 85, 80057 Sant’Antonio Abate (NA), Italy, VAT IT07706261216, email info@solefood.it is the controller of personal data processed through this website.
2. Data processed and purposes
We process identification, business contact and communication data supplied through contact or quotation forms, email, telephone, WhatsApp, live chat and the customer portal. We use them to answer requests, prepare quotations, manage pre-contractual measures and contracts, provide customer support, administer orders and documents, prevent misuse and comply with legal obligations.
3. Legal bases
Processing is based, as applicable, on steps requested before entering into a contract, performance of a contract, compliance with legal obligations, the controller’s legitimate interests in security and business organisation, and consent for optional marketing or non-essential tracking technologies.
4. Required and optional data
Fields marked as required are necessary to answer the request. Marketing consent is optional and refusal does not affect the service requested.
5. Recipients and transfers
Data may be accessed by authorised staff and service providers for hosting, maintenance, email, CRM, live chat and professional support, acting under appropriate contractual safeguards. Some providers may process data outside the European Economic Area; where applicable, transfers are based on an adequacy decision or appropriate safeguards such as Standard Contractual Clauses.
6. Retention
General enquiries are normally retained for up to 24 months; contractual and accounting records for the period required by law, normally 10 years; marketing data until consent is withdrawn or after a periodic review; security logs for a limited period proportionate to the purpose. Longer retention may apply where necessary to establish, exercise or defend legal claims.
7. Rights
You may request access, rectification, erasure, restriction, portability, object to processing based on legitimate interests, and withdraw consent at any time without affecting prior lawful processing. Contact info@solefood.it. You may also lodge a complaint with the competent supervisory authority, including the Italian Data Protection Authority.
8. Automated decisions
The website does not make decisions producing legal or similarly significant effects solely by automated means.
9. Cookies and live chat
Non-essential services, including Olark live chat, are loaded only after the relevant consent. See the Cookie Policy and use “Cookie settings” in the footer to change your choice.
Version: 18 July 2026.